Shipping and Handling

Shipping Rates

 

EUROPE (MAINLAND ONLY)

  • BRT Tracked Delivery (5-7 working days) - €11,95
  • BRT Tracked Delivery (5-7 working days) - Free on orders over €150

 

SWITZERLAND, NORWAY, REPUBLIC OF IRELAND & ROW

Orders outside of the EU are fulfilled by Planks' UK warehouse. Please navigate to planksclothing.com (UK or ROW) for shipping and returns information for regions outside of the European taxation and customs union.

 

 

How long will it take my order to arrive?

 

We will always endeavour to dispatch your items within 48 hours of placing the order. However, in times of high order volume, packing and dispatch will take longer. Shipping rates will be shown during the checkout process. Please note that we do not consider weekends and public holidays as a working day. Any orders made after 12.00pm (CET) on a Friday will be shipped on the following Monday. If the order is made after 12.00pm the day before a public holiday, it will be shipped the next working day.


Track your order

When your order was shipped you will have received a dispatch confirmation email with your tracking number and a link to track your order if this is possible with the shipping option that you have chosen. You can also find your tracking number by logging into your account.

Planks Clothing cannot be held responsible for courier delays.

For any issues regarding Shipping and Handling please contact customerservices@planksclothing.com

Do I have to pay customs, duties or tariffs?

Shipments to ALL countries outside the UK and EU may be subject to tariffs, duties, value-added tax (VAT), etc.

  • These costs are clearly communicated at checkout
  • These costs are your responsibility
  • You can choose to pay these charges at checkout or on receipt of goods
  • Contact your local customs office for more information.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

If you have any suggestions or comments regarding Planks Clothing please contact us.


www.planksclothing.com is the official website of Planks Clothing Ltd.

Pre-orders FAQ's

For information on pre-orders, please visit this page: Pre-Order FAQ's.

Other enquiries

Please email: customerservices@planksclothing.com

We will endeavour to respond within 24 hours but during busy periods (& times of deep powder!) it may take up to 72 hours.