Shipping and Handling
Shipping Rates
Shipping rates
We always endeavour to dispatch items within 24 hours of the order being placed. On working days, we aim to dispatch items that are ordered before 12pm on the same day, otherwise they will be processed on the following working day. Please note that we do not consider weekends and public holidays as a working day.
In times of high order volume, such as in the winter season, packing and dispatch may take longer.
Shipping rates will be shown during the checkout process - these are as follows:
EUROPE (MAINLAND ONLY)
- DHL Express Tracked Delivery (5-7 working days) - €15.00 - Free on orders over €150
*Shipping charges in non-EUR currency countries may differ slightly from these rates due to exchange rates.
**We are currently experiencing issues shipping to certain destinations. Please see checkout for available delivery locations**
UNITED KINGDOM - all UK orders must be placed on https://www.planksclothing.com/
- Royal Mail Tracked Delivery (3-5 working days) - £4.95 - Free on orders over £100
- DPD 48 Hour Tracked Delivery - £6.95
AUSTRALIA & NEW ZEALAND - all Aus & NZ orders must be placed on https://www.planksclothing.com/
- DHL Express Tracked Delivery (7-10 working days) - $60AUD / $65NZD - Free on orders over £100
IMPORTANT - We do not ship to PO Boxes.
How long will it take my order to arrive?
We will always endeavour to dispatch items within 24 hours of placing the order. However, in times of high order volume, packing and dispatch will take longer. Shipping rates will be shown during the checkout process. Please note that we do not consider weekends and public holidays as a working day. Any orders made after 12.00pm (GMT) on a Friday will be shipped on the following Monday. If the order is made after 12.00pm the day before a bank holiday, it will be shipped the next working day.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with your parcel's tracking number and a link to track your order. UK customers can find tracking information by logging into their account.
If you do not receive any tracking information, please get in touch and a member of the Planks team can help locate it for you.
Planks Clothing cannot be held responsible for courier delays.
Do I have to pay customs, duties or tariffs?
No, there are no extra costs to deliver your order, other than what you pay at checkout. You will be charged the defined shipping costs and we will cover any additional customs or import duties on your order.
Other enquiries
Please email: customerservices@planksclothing.com
We will endeavour to respond within 24 hours but during busy periods (& times of deep powder!) it may take up to 72 hours.
If you have any suggestions or comments regarding Planks Clothing please contact us.