Shipping and Handling

How long will it take my order to arrive? +

We will always endeavour to dispatch your items within 24 hours of placing the order. However in times of high order volume, packing and dispatch will take longer. Shipping rates will be shown during the checkout process. Please note that we do not consider weekends and UK bank holidays as a working day. Any orders made after 12.00pm (GMT) on a Friday will be shipped on the following Monday. If the order is made after 12.00pm the day before a bank holiday, it will be shipped the next working day.


Track your order +

When your order was shipped you will have received a dispatch confirmation email with your tracking number and a link to track your order if this is possible with the shipping option that you have chosen. You can also find your tracking number by logging into your account.

Planks Clothing cannot be held responsible for courier delays.

ORDERS FOR UK:

Order before 12pm (local time) to receive your order in 1 working day. Orders made after 12pm will take an additional working day (working days excludes: Weekend & Bank Holidays). 


DPD Local - track your order here. (Once shipped, UK DPD Local deliveries typically arrive the next working day.)
UPS - track your order here. (Once shipped, UK UPS deliveries typically arrive the next working day.)
Royal Mail - cannot be tracked. (Please allow up to 10 working days from shipping date for the order to arrive.)

ORDERS FOR EUROPE:
DPD Local - track your order here. (Please allow 2-3 working days from shipping date for the order to arrive.)
UPS - track your order here. (Please allow 2-3 working days from shipping date for the order to arrive.)

ORDERS FOR REST OF WORLD:
UPS - track your order here. (Please allow 7 working days from shipping date for the order to arrive.)

ORDERS FOR USA or CANADA - tracking numbers beginning with "940", track your order here. 
Tracking numbers beginning with "IZ", track your order here.
Tracking numbers beginning with "92", track your order here.
Tracking numbers beginning with "235 or 660", track your order here.


(Please note that all orders to the USA and Canada are shipped from USA. 
All other orders are shipped from the UK.)
For any issues regarding Shipping and Handling please contact customerservices@planksclothing.com

Do I have to pay customs, duties or tariffs? +

Shipments outside of Europe may be subject to tariffs, duties, value added tax (VAT), etc.

  • These costs are your responsibility
  • These costs are not included in shipping charges
  • The shipping company (UPS), will charge customs fees
  • Contact your local customs office for more information.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

If you have any suggestions or comments regarding Planks Clothing please contact us.
www.planksclothing.com
is the official website of Planks Clothing Ltd.

Other enquiries +

Please email: customerservices@planksclothing.com

We will endeavour to respond within 24 hours but during busy periods (& times of deep powder!) it may take up to 72 hours.